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WHATThe DMV Senior Driver Ombudsman acts as a go-between in resolving senior driver cases and issues. The Ombudsman also focus on promoting senior driver safety and increases awareness of mature driver issues.
WHYTo keep senior drivers mobile for as long as possible and to provide a fair, non-judgmental place where senior drivers can express their unique issues and in return have trained staff provide support and listen.
To provide safety for all drivers.
WHERECalifornia Department of Motor Vehicles (DMV)
California, USA.

Program Description

"Seniors will be given a fair shake and we will do everything possible to make sure they understand the reasons behind any issue that may impact their driving privileges."


" 'This program is still the first and only one of its kind in the nation,' said DMV Director George Valverde. 'We are proud of the way the Ombudsman Office has enabled California to more effectively deal with a hugely important segment of our current customer base - older drivers. The office is playing a critical role in helping to formulate strategies to meet the future needs of baby boomers, who will comprise an even larger segment of the driving public within the next 15 years.' "

Through the DMV Senior Driver Ombudsman Program seniors can expect to be treated fairly and with respect and free of stereotyping when it comes to enforcing driving laws and regulations.

The DMV Senior Driver Ombudsman Program staff provides outreach to senior drivers and works with law enforcement agencies to provide senior awareness training, seminars and insight about senior drivers. The goal is to promote driver safety in California with an emphasis on senior issues. 

The DMV will offer older drivers one-on-one phone conversations, a senior driver manual, online sample drivers tests, drivers re examination and offer alternative senior transportation if needed.

The ombudsmen are available to assist in individual cases, as well as to participate in outreach seminars to large and small audiences to promote driver safety, with an emphasis on senior issues.

There are four DMV Senior Driver located in Sacramento/Northern California, San Francisco/Oakland, Orange/San Bernardino/San Diego, and Los Angeles/Oxnard.

Aging Programs
Senior Safety
Elderly Driver and Senior Transportation




Find out more about the DMV Senior Driver Ombudsman Program

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