"AMERICAN HEALTH CARE ASSOCIATION
QUALITY AWARD FOR LONG-TERM CARE" PROGRAM
National Center for Assisted Living (NCAL)
Program available across the United States.
The American Health Care Association / National Center for Assisted Living National Quality Award Program is a three step award program for long term care facilities such as elderly nursing care homes and assisted living to improve their quality of service to the elderly. The program is based on the based on the Baldrige Performance Excellence Program.
The idea behind the "Quality Award" Program is that long-term care facilities must achieve an award at each level to progress to the next level.
Nursing care homes and assisted living facilities are judged by trained representatives from the "Quality Award" Program who provide opportunities for improvement along with nursing staff training.
Level Bronze – Commitment to Quality – elderly nursing care facilities begin efforts to improve elder nursing care home quality by developing vision and mission statements, an awareness of their senior residents expectations, and a demonstration of their ability to improve.
Level Silver – Achievement in Quality long-term care facilities demonstrate a level of achievement in their quality through outcomes that have evolved from how they implemented the core values of visionary leadership, focus on the future, person-centered or resident-focused care, innovation, and value added.
Level Gold – Excellence in Quality elderly nursing care facilities show superior performance over time based on leadership, strategic planning, focus on customers, nursing staff focus, management and results.
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